Make complex freight easier for everyone who depends on it.
We review, design and manage tailored freight operations that give customers, their staff and their clients one clear experience across carriers, modes and systems.
CAREERS AT GODELIVER
Help businesses run freight with clearer ownership.
Explore current roles across growth, pricing, customer operations, field leadership, supply chain consulting and finance.
MISSION, VISION & VALUES
What guides the work.
Set a new standard for how managed logistics should feel.
Businesses should be able to access the right carriers, tailored software and accountable expertise without having to build and coordinate an entire logistics department themselves.
OUR VALUES
How we want to do the work.
Stay curious, communicate clearly and take responsibility when plans change.
- 01
Make complexity clear
Understand the detail, then give people a simple way to act.
- 02
Work alongside people
Design with customers, colleagues and partners, not around them.
- 03
Own the outcome
Stay with the issue, the update and the next action.
- 04
Improve with purpose
Use data, technology and feedback to make service and decisions better.
- 05
Act with integrity
Be honest, transparent and fair, especially when the answer is difficult.
- 06
Protect what matters
Care for people, freight, customer promises and information.
CURRENT OPPORTUNITIES
Choose a role. See what it owns.
Select a position to explore its purpose, responsibilities, decision boundaries and the outcomes that matter.
Industry experience is essential.
Experience in a similar role within the transport and/or logistics industry is non-negotiable. Due to the high volume of applications for these roles, not every applicant will be contacted.
FILTER ROLESFind an opportunity by state or department.
AVAILABLE ROLES
10 rolesMelbourne, Victoria · Customer Operations
Customer Operations Manager
- Primary role
- Day-to-day customer operations and office-based account ownership.
- Additional coverage
- Internal account management and customer onboarding support.
- Reporting line
- Head of Customer Success
Own day-to-day customer operations and give every launched customer an office-based account contact while supporting orderly onboarding.
What the position owns
- Manage daily operational queries, service tickets and customer escalations.
- Act as the initial Internal Account Manager for allocated customers.
- Set and complete telephone account cadences based on customer volume, spend, complexity and risk.
- Coordinate recurring-issue analysis and escalation with Service Delivery.
- Support onboarding readiness, customer communication and handover into business as usual.
- Maintain clear ownership and follow-through for customer actions and service recovery.
Control boundaries
- Unresolved or material issues escalate to Service Delivery or the Chief Operating Officer. This position is not its own final escalation point.
- Proactive account cadences remain distinct from transactional service handling.
- Customer credits, rate changes and material commercial concessions require approval.
Key working relationships
Head of Customer Success, Field Account Manager, Supply Chain Consultants, Service Delivery, carriers, Pricing & Margin Analyst and customers.
What good looks like
- Customers know who owns their day-to-day relationship immediately after launch.
- Tickets and escalations have visible owners and timely follow-through.
- Proactive account contact continues during busy service periods.
Melbourne, Victoria · Growth
Head of Growth
- Primary role
- National growth, consultant leadership and disciplined customer acquisition.
- Additional coverage
- Customer onboarding sponsorship and transition support.
- Reporting line
- Chief Executive Officer
Own national growth, pipeline discipline and sales performance while supporting the customer transition from signed proposal into onboarding.
What the position owns
- Set revenue, margin, pipeline and customer-acquisition priorities.
- Lead the state-based Supply Chain Consultants.
- Maintain sales methodology, forecasting and opportunity discipline.
- Align growth activity with Commercial and operating capacity.
- Ensure the agreed customer promise and sales handover are complete.
- Remain commercially involved in selected launches and early customer meetings where required.
Control boundaries
- Commercial approval is required before a final priced proposal is committed to a prospect.
- This position supports onboarding but is not the default task owner for every launch.
- Customer Success takes operational customer ownership after onboarding.
Key working relationships
Chief Executive Officer, Chief Operating Officer, Supply Chain Consultants, Pricing & Margin Analyst, Field Account Manager and Customer Operations Manager.
What good looks like
- The pipeline is credible and weighted towards well-qualified opportunities.
- Sales handovers contain complete customer, data and commitment information.
- The Head of Growth remains able to lead and sell without being absorbed by routine onboarding administration.
Melbourne, Victoria · Commercial
Pricing & Margin Analyst
- Primary role
- Pricing, margin control, commercial analysis and sales enablement.
- Additional coverage
- Sales enablement coordination.
- Reporting line
- Head of Commercial for pricing and margin; Head of Growth for sales enablement
Protect pricing and margin while improving sales productivity through disciplined CRM, reporting, proposal and sales-support activity.
What the position owns
- Build and maintain customer pricing models, rate cards and margin analysis.
- Identify pricing risk, margin leakage and the impact of carrier cost changes.
- Maintain CRM data quality, pipeline records and sales reporting.
- Coordinate proposal, tender and capability-document inputs.
- Maintain approved sales templates, tools and handover information.
- Escalate incomplete data, unapproved pricing or conflicting deadlines before commitments are made.
Control boundaries
- This position prepares analysis and recommendations but does not provide final commercial approval.
- Pricing assumptions must be supported by approved carrier costs and solution inputs.
- Sales administration must not reduce the independence of margin advice.
Key working relationships
Head of Commercial, Head of Growth, Supply Chain Consultants, solution-design owner, carrier-commercial owner and customer-onboarding participants.
What good looks like
- Pricing is accurate, traceable and commercially approved before presentation.
- Pipeline and proposal information is current enough to support decisions.
- Sales support improves consultant productivity without compromising margin control.
Melbourne, Victoria · Customer Success
Field Account Manager
- Primary role
- Customer onboarding, go-live coordination and ongoing field relationships.
- Additional coverage
- Customer onboarding specialist and onboarding lead.
- Reporting line
- Head of Growth for field account management; Head of Customer Success for onboarding
Coordinate customer go-live and build face-to-face relationships, then progressively assume the ongoing field cadence from the originating Supply Chain Consultant.
What the position owns
- Create and coordinate onboarding plans, actions, readiness checks and customer communication.
- Nominate one accountable onboarding lead for each customer launch and keep responsibilities visible.
- Coordinate Commercial, Technology, Service Delivery, Customer Operations and sales inputs through go-live.
- Join the final three to six first-year field meetings, adjusted for customer value and need.
- Take primary responsibility for ongoing field cadences from the next calendar year.
- Identify retention risks, service improvements and growth opportunities during customer visits.
Control boundaries
- Solutions owns solution viability. This position coordinates implementation and customer readiness.
- The Internal Account Manager remains the office-based account owner after launch.
- The originating consultant remains periodically connected after the field handover.
Key working relationships
Head of Growth, Head of Customer Success, Supply Chain Consultants, Customer Operations Manager, Commercial, Service Delivery, Technology and customers.
What good looks like
- Every launch has one visible plan, owner and go-live decision path.
- The first-year field handover feels continuous rather than abrupt.
- Field visits remain valuable and are not consistently displaced by implementation administration.
Melbourne, Victoria · Growth
Supply Chain Consultant
- Primary role
- Territory-based new business development, discovery and customer relationship continuity.
- Additional coverage
- Territory responsibility for the position's allocated state.
- Reporting line
- Head of Growth
Identify, shape and win well-aligned freight-management opportunities while preserving the original customer relationship after handover.
What the position owns
- Prospect, qualify and develop new-business opportunities in the allocated territory.
- Conduct discovery and collect each customer's freight and operating data.
- Work with Commercial to shape the solution, proposal and business case.
- Present, negotiate and close approved customer solutions.
- Lead field meeting cadences for the balance of the account's first calendar year.
- Introduce the Field Account Manager gradually and remain periodically connected in later years.
Control boundaries
- A consultant does not approve their own pricing or unapproved service commitments.
- Operational customer ownership transfers after onboarding. The consultant retains the planned commercial field cadence.
- CRM and handover records must be complete enough for another team member to act without relying on memory.
Key working relationships
Head of Growth, prospects and customers, Pricing & Margin Analyst, solution-design owner, Field Account Manager and Customer Operations Manager.
What good looks like
- Opportunities are well qualified and supported by complete customer data.
- Won solutions are approved and operationally deliverable.
- Accounts transfer smoothly without losing the original customer relationship.
Sydney, New South Wales · Growth
Supply Chain Consultant
- Primary role
- Territory-based new business development, discovery and customer relationship continuity.
- Additional coverage
- Territory responsibility for the position's allocated state.
- Reporting line
- Head of Growth
Identify, shape and win well-aligned freight-management opportunities while preserving the original customer relationship after handover.
What the position owns
- Prospect, qualify and develop new-business opportunities in the allocated territory.
- Conduct discovery and collect each customer's freight and operating data.
- Work with Commercial to shape the solution, proposal and business case.
- Present, negotiate and close approved customer solutions.
- Lead field meeting cadences for the balance of the account's first calendar year.
- Introduce the Field Account Manager gradually and remain periodically connected in later years.
Control boundaries
- A consultant does not approve their own pricing or unapproved service commitments.
- Operational customer ownership transfers after onboarding. The consultant retains the planned commercial field cadence.
- CRM and handover records must be complete enough for another team member to act without relying on memory.
Key working relationships
Head of Growth, prospects and customers, Pricing & Margin Analyst, solution-design owner, Field Account Manager and Customer Operations Manager.
What good looks like
- Opportunities are well qualified and supported by complete customer data.
- Won solutions are approved and operationally deliverable.
- Accounts transfer smoothly without losing the original customer relationship.
Perth, Western Australia · Growth
Supply Chain Consultant
- Primary role
- Territory-based new business development, discovery and customer relationship continuity.
- Additional coverage
- Territory responsibility for the position's allocated state.
- Reporting line
- Head of Growth
Identify, shape and win well-aligned freight-management opportunities while preserving the original customer relationship after handover.
What the position owns
- Prospect, qualify and develop new-business opportunities in the allocated territory.
- Conduct discovery and collect each customer's freight and operating data.
- Work with Commercial to shape the solution, proposal and business case.
- Present, negotiate and close approved customer solutions.
- Lead field meeting cadences for the balance of the account's first calendar year.
- Introduce the Field Account Manager gradually and remain periodically connected in later years.
Control boundaries
- A consultant does not approve their own pricing or unapproved service commitments.
- Operational customer ownership transfers after onboarding. The consultant retains the planned commercial field cadence.
- CRM and handover records must be complete enough for another team member to act without relying on memory.
Key working relationships
Head of Growth, prospects and customers, Pricing & Margin Analyst, solution-design owner, Field Account Manager and Customer Operations Manager.
What good looks like
- Opportunities are well qualified and supported by complete customer data.
- Won solutions are approved and operationally deliverable.
- Accounts transfer smoothly without losing the original customer relationship.
Adelaide, South Australia · Growth
Supply Chain Consultant
- Primary role
- Territory-based new business development, discovery and customer relationship continuity.
- Additional coverage
- Territory responsibility for the position's allocated state.
- Reporting line
- Head of Growth
Identify, shape and win well-aligned freight-management opportunities while preserving the original customer relationship after handover.
What the position owns
- Prospect, qualify and develop new-business opportunities in the allocated territory.
- Conduct discovery and collect each customer's freight and operating data.
- Work with Commercial to shape the solution, proposal and business case.
- Present, negotiate and close approved customer solutions.
- Lead field meeting cadences for the balance of the account's first calendar year.
- Introduce the Field Account Manager gradually and remain periodically connected in later years.
Control boundaries
- A consultant does not approve their own pricing or unapproved service commitments.
- Operational customer ownership transfers after onboarding. The consultant retains the planned commercial field cadence.
- CRM and handover records must be complete enough for another team member to act without relying on memory.
Key working relationships
Head of Growth, prospects and customers, Pricing & Margin Analyst, solution-design owner, Field Account Manager and Customer Operations Manager.
What good looks like
- Opportunities are well qualified and supported by complete customer data.
- Won solutions are approved and operationally deliverable.
- Accounts transfer smoothly without losing the original customer relationship.
Brisbane, Queensland · Growth
Supply Chain Consultant
- Primary role
- Territory-based new business development, discovery and customer relationship continuity.
- Additional coverage
- Territory responsibility for the position's allocated state.
- Reporting line
- Head of Growth
Identify, shape and win well-aligned freight-management opportunities while preserving the original customer relationship after handover.
What the position owns
- Prospect, qualify and develop new-business opportunities in the allocated territory.
- Conduct discovery and collect each customer's freight and operating data.
- Work with Commercial to shape the solution, proposal and business case.
- Present, negotiate and close approved customer solutions.
- Lead field meeting cadences for the balance of the account's first calendar year.
- Introduce the Field Account Manager gradually and remain periodically connected in later years.
Control boundaries
- A consultant does not approve their own pricing or unapproved service commitments.
- Operational customer ownership transfers after onboarding. The consultant retains the planned commercial field cadence.
- CRM and handover records must be complete enough for another team member to act without relying on memory.
Key working relationships
Head of Growth, prospects and customers, Pricing & Margin Analyst, solution-design owner, Field Account Manager and Customer Operations Manager.
What good looks like
- Opportunities are well qualified and supported by complete customer data.
- Won solutions are approved and operationally deliverable.
- Accounts transfer smoothly without losing the original customer relationship.
Melbourne, Victoria · Finance
Bookkeeper & Payroll Officer
- Primary role
- Bookkeeping, supplier payments, payroll and financial administration.
- Additional coverage
- Payroll administration and external accountant preparation.
- Reporting line
- Chief Executive Officer
Keep GOdeliver's core financial records, supplier payments and payroll accurate and current, and prepare reliable information for the external accountant.
What the position owns
- Process accounts payable and maintain complete supplier records.
- Prepare payment batches and supporting information for authorised approval.
- Process payroll, superannuation and payroll-related records.
- Complete bank and credit-card reconciliations and maintain orderly financial records.
- Prepare BAS, payroll, month-end and year-end information required by the external accountant.
- Support basic cash-flow visibility, audit requests and financial administration.
Control boundaries
- This position prepares payments but does not approve its own payment batches.
- Changes to supplier bank details require independent verification.
- Financial records, access and approvals must remain clear and independently reviewable.
Key working relationships
Chief Executive Officer, external accountant, commercial finance owner, payroll approver, suppliers and authorised leaders.
What good looks like
- Payroll and approved supplier payments are accurate and completed on time.
- Reconciliations and records are current and ready for review.
- The external accountant receives complete information with minimal rework.
FUTURE OPPORTUNITIES
No suitable role right now?
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Selected role: Customer Operations Manager, Melbourne, Victoria.
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