See if we're a fitDESIGNED WITH YOU. MANAGED BY US.
We shape the plan with your people, show the scope and costs before commitment, then build, launch and manage the day-to-day service.
A CLEARER WAY FORWARD
We make the change manageable. You always know what we are taking care of, what we need from you and what comes next.
Your first conversation, high-level freight review and solution plan presentation are free. Build begins only after you approve the plan, understand the costs and sign the agreement.
Swipe through the 7 stages or use the controls below.
Start with a conversation, not a long brief.
We listen to what you ship, how your people and clients use freight information, which carriers are involved and where service, spend or staff time is under pressure.
Share what is working, what is difficult and what a better result would feel like for your people and clients.
You get a clear first view of where we may help before deciding whether to go any further.
Build a practical picture of your freight today.
We review lanes, consignments, invoices, carrier rates, service needs, current systems, workflows and recurring exceptions with your team.
Give us access to the available freight information and the people who understand how the work happens today. We help organise the detail.
You can see what is happening now, where time and cost are being lost and what needs attention first.
See the proposed model, scope and costs before you commit.
We turn the freight review into a proposed solution plan. It sets out the primary and backup carrier model, service levels, software and integration approach, staff and customer experience, notification, invoice and reporting approach, safety and data controls, AI governance, continuity plan and the path to launch. Before any commitment, we present the full commercial model for the proposed scope, including what is incorporated into consignment pricing, any implementation or fixed charges, separately scoped resources such as people on site, and how variable or third-party costs will be treated.
Review the proposed plan with us, challenge the assumptions and request changes. Confirm the service scope, priorities, commercial model and build approach only when the solution is right for your business.
You can decide with a clear view of what we propose and how it will work. All known costs and the treatment of variable charges are documented before you sign. Nothing moves into build until you approve the solution plan and sign the agreement.
Turn the approved plan into a working freight solution.
After the agreement is signed, we configure the selected and backup carrier network, booking and carrier-selection rules, integrations and software experience. We build the agreed notification timing, copy and visuals for staff, clients and receivers, invoice presentation and agreed-rate checking rules, reporting measures and cadences, carrier safety and assurance dossier, supply chain data privacy map, responsible transport evidence plan, source-grounded AI knowledge assistant and permissioned logistics agent workflows with human escalation. Where relevant and lawfully available, we configure how carrier-provided work and rest, fatigue, subcontractor and labour-risk evidence will be recorded and escalated to support due diligence. We also prepare the continuity controls and test each configured part before end-to-end implementation testing.
Provide final operational inputs, authorised system access, brand requirements, user roles and subject-matter expertise. Review the configured outputs and approve any agreed refinements. Work outside the signed scope is priced and approved before it is added.
The signed plan becomes a tangible solution built around your operation. The build is controlled against the agreed scope and costs, with no unapproved additions.
Test, train and move the working solution into live operation.
We run end-to-end tests across carriers, data, bookings, notifications, invoices, reports, escalation and continuity. We support user acceptance testing, prepare your people, confirm authorised access and manage the cutover with selected and backup carriers ready for the agreed launch plan.
Join practical testing, confirm what staff, clients and receivers see, nominate authorised users, validate the agreed controls and approve the solution for go-live.
Your people experience the working solution before launch, understand the new process and have a controlled transition with clear fallback steps.
Let us take care of the daily freight work and follow-up.
We coordinate daily bookings, milestones and carrier follow-up, own freight exceptions and check carrier charges against agreed rates. Your business receives one GOdeliver invoice for the freight costs we manage.
Keep us informed of business priorities, customer needs and changes that affect the freight plan.
Your team has one place to go for freight support and a clear owner when something needs attention.
Keep improving after the new operation is running.
We agree the reporting schedule, measures and audience with you, report when a specific issue or decision needs attention and attend planning discussions. We review spend, service and recurring issues with you.
Set the priorities and join the agreed review rhythm so decisions reflect what the business needs next.
You get a clearer view of performance and a practical plan for the next improvement.
Stage 1 selected: Suitability and alignment.
COMMON QUESTIONS
Understand how GOdeliver works, what it may cost and what happens before you commit.
No. GOdeliver is not a rate-only broker. We operate as your outsourced logistics management team, designing the carrier model, technology, workflows and customer experience around your business. Approved carriers and specialist partners perform the physical transport.
We have access to more than 200 carriers, providing service options across metropolitan, regional and rural Australia. This breadth lets us select the right provider for the lane, freight type, capacity, handling requirements, service promise, customer requirements and cost, rather than building a solution around the cheapest rate alone.
For freight covered by the agreed managed model, we check carrier charges against agreed rates, take responsibility for managing carrier payments and provide your business with one consolidated GOdeliver invoice instead of separate invoices from multiple providers. The goal is a simpler operation and a stronger delivery experience that helps your business compete.
Your initial conversation, high-level freight review and solution plan presentation are free.
Before you commit, we present the proposed scope and complete cost model. This explains what is incorporated into consignment pricing, any implementation or fixed charges, separately scoped resources such as people on site, and how variable or third-party costs will be treated. Build begins only after you approve the plan, understand the costs and sign the agreement.
Managing freight directly can leave your staff coordinating multiple supplier contacts, portals, booking processes, tracking links, exceptions, invoices and reports. GOdeliver brings those activities into one designed operation with one accountable team, one checked invoice, agreed reporting and a simpler experience for your staff and customers.
The initial Stage 1 conversation takes approximately 30 minutes and can be held virtually or in person. We discuss what you ship, how freight currently works, which providers and systems are involved, and where cost, service or staff time is under pressure. You do not need to prepare a lengthy brief, and there is no commitment.
There is no standard timeframe because every solution is different. A straightforward one-carrier setup can move faster than a multi-site operation involving several carriers, integrations, tailored software and customer communications. Your solution plan includes the expected build, testing, training and launch timeline before you commit.
Not necessarily. We review what is already working and retain suitable carriers, systems and processes. Where improvements are needed, we can introduce alternatives, run a structured carrier review or tender, and establish backup providers. The operating experience can remain consistent even when a carrier changes behind the scenes.
Carriers can focus on freight suited to their network, lanes and capability rather than trying to be everything to every customer. We provide clearer requirements, coordinated information and structured communication, then manage the customer-facing operation and payment process under the agreed model. That can reduce unnecessary administration and help each provider perform the transport effectively.
No. The software and workflows are designed around the agreed logistics solution and what each staff member, client and receiver needs. This can include booking and carrier-selection rules, notification schedules, copy and visuals, invoice presentation, reporting content and cadence, carrier assurance information, data controls, an AI knowledge assistant and permissioned AI agent workflows with human escalation.
GOdeliver is owned by FMH Group, combining the backing and industry strength of an established Australian logistics group with a distinct, responsive managed-logistics experience.
A NO-COST FIRST STEP
The initial conversation, high-level freight review and solution plan presentation are free. You see the proposed scope and commercial model before deciding whether to sign and proceed to build.
Request a free freight review